Contact

  1. Contact Information Email: info@segwaystore.ca
  1. Response Time:

We strive to respond to all customer inquiries as promptly as possible. Our goal is to provide a response within 1-2 business days. Please note that during peak periods or holidays, response times may vary, but we will make every effort to address your concerns in a timely manner.

  1. Email Communication:

a. Purpose: Our primary email address, info@segwaystore.ca, is dedicated to addressing customer inquiries, including product inquiries, order-related questions, technical support, warranty claims, and general feedback.

b. Personal Information: To help us assist you better, please provide relevant details, such as your full name, contact information, order number (if applicable), and a clear description of your inquiry or concern.

c. Language: We kindly request that all communication be in English or French, as these are the official languages of Canada. This will ensure effective and accurate communication between our team and our valued customers.

  1. Confidentiality and Data Protection:

a. Privacy: Segway Canada respects your privacy and takes data protection seriously. We handle all personal information submitted through email in accordance with our Privacy Policy. For more information on how we collect, use, and safeguard your personal data, please refer to our Privacy Policy available on our website.

b. Security: We employ industry-standard security measures to protect the confidentiality and integrity of the information you provide via email. However, please be aware that email transmission may not be completely secure. We recommend avoiding sharing sensitive or confidential information through email and contacting us by phone for such matters.

  1. Unsolicited Commercial Communication:

Segway Canada does not engage in sending unsolicited commercial communication or spam emails. We will only contact you regarding your specific inquiries, orders, or if you have explicitly opted-in to receive marketing communications from us.

  1. Customer Responsibility:

We kindly request that customers maintain a respectful and appropriate tone when communicating with our team. We reserve the right to refuse service or cease communication if any customer engages in offensive, abusive, or inappropriate behavior.

  1. Updates to the Contact Policy:

Segway Canada may update this Contact Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our communication practices.

If you have any questions or concerns about our Contact Policy, please don't hesitate to reach out to us at info@segwaystore.ca